31.03.2009 Tuesday,
Is always a frustration everytime I wanted to make a booking at BVC resorts as I always get the negative reply. Really wondering what is the previllege as BVC member. I've just wrote in a complaint letter to the GM Mr Ronnie Tan as follow:-
RE: NO BENEFITS/PREVILLEGE BEING A BVC MEMBER
Firstly, I would like to inform that I’ve placed my trust in BVC and purchase the membership since 2000. However, BVC betrayed this trust and it ended up ruining my trip, time and money. If BVC is so busy and no longer extend more allocation for the existing membership, then you need to either increase the allocation or stop recruiting new membership.
I’ve been calling up almost 3 times/month just to get a room at Berjaya Langkawi, unfortunately its always fully booked. As a membership, I’ve been co-operate by selecting my holiday on weekday as we knew the chances of getting the room on weekend is impossible. Besides, we are also co-orperate to call up for reservation based on 3months advance booking and yet we still cannot get my room. Please tell me , what is my benefits as BVC membership!
Frankly speaking, they way BVC managed their time sharing business will not be tolerated and I can assure you this will lead to the eventual of demise of your business. I suggest you look into the heart of this problem and resolve it quickly.
In any case..I don't expect any positive response from them as I don't see they are really keen in this business anymore. As per their annual account report..they are in debts thats why we suspect some of the BVC affiliated hotels are no longer in service for the membership.
Firstly, I would like to inform that I’ve placed my trust in BVC and purchase the membership since 2000. However, BVC betrayed this trust and it ended up ruining my trip, time and money. If BVC is so busy and no longer extend more allocation for the existing membership, then you need to either increase the allocation or stop recruiting new membership.
I’ve been calling up almost 3 times/month just to get a room at Berjaya Langkawi, unfortunately its always fully booked. As a membership, I’ve been co-operate by selecting my holiday on weekday as we knew the chances of getting the room on weekend is impossible. Besides, we are also co-orperate to call up for reservation based on 3months advance booking and yet we still cannot get my room. Please tell me , what is my benefits as BVC membership!
Frankly speaking, they way BVC managed their time sharing business will not be tolerated and I can assure you this will lead to the eventual of demise of your business. I suggest you look into the heart of this problem and resolve it quickly.
In any case..I don't expect any positive response from them as I don't see they are really keen in this business anymore. As per their annual account report..they are in debts thats why we suspect some of the BVC affiliated hotels are no longer in service for the membership.
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